This policy explains how EXPHIRST handles subscription cancellations, renewals and refund requests.
Paid EXPHIRST subscriptions may be canceled by the user. Unless otherwise required by law, cancellation takes effect at the end of the current billing period and paid features remain available until that date.
A canceled subscription will not automatically renew for the next billing period.
Refund requests are evaluated according to applicable mandatory consumer rights, the payment provider's rules, service delivery status and the circumstances of the request. This policy does not create a narrower limit than rights granted by applicable law.
Duplicate charges, billing errors or verified EXPHIRST-side technical failures that prevent access to the purchased service will receive priority review.
Refunds for completed renewal periods are not automatic, except where required by law or justified by billing or technical error.
EXPHIRST payments are processed by Paddle. Approved refunds are processed through the payment provider and, where possible, returned to the original payment method.
The time required for a refund to appear on a card or bank statement depends on the payment network and issuing bank.
When contacting support about a refund or billing issue, include the account email address, transaction date and, if available, the Paddle transaction or subscription reference.
Billing and privacy contact: [email protected].